Agents and copilots
Assistants that support teams and agents that connect steps, with defined tools, permissions and oversight.
The challenge
Information and tasks span several systems. Teams lose context and repeat queries to move a single process forward.
Our approach
We design the assistant's behaviour, permitted sources and available actions. Sensitive steps require approval, with records of what was accessed and executed.
What we can deliver
- Conversation design and tool contracts
- API integrations and MCP where appropriate
- Permissions, approval and exception handling
- Quality evaluations and execution records
Copilot or agent?
A copilot suggests options for a person to decide. An agent can coordinate steps and use tools within a defined scope. The level of autonomy depends on the risk of each action.
Example application
A sales assistant gathers information about an opportunity, prepares a summary and proposes a next task. The owner reviews it before changing the CRM or contacting the customer.